Refunds & Cancellations
Last updated: May 2026 · We are committed to fair and transparent refund policies
At Nextania Technologies, we are committed to your satisfaction. If you are not happy with your subscription, please contact us and we will do our best to resolve the issue fairly.
1. Subscription Cancellations
You may cancel your Envoy Marketplace subscription at any time.
- Cancellations take effect at the end of the current billing cycle
- You retain access to your subscribed plan until the billing period ends
- No further charges will be made after cancellation
- Your listings will remain active until the billing period ends
To cancel, email us at pascalnextania@gmail.com with your registered phone number.
2. Refund Policy
✅ Eligible for Refund
Refund requests submitted within 7 days of payment will be processed in full, provided the subscription benefits have not been substantially used (i.e. fewer than 3 listings created under the plan).
- Full refund: Requested within 7 days of payment with fewer than 3 listings used
- Pro-rated refund: For annual plans cancelled after 7 days — unused months will be refunded
- No refund: For monthly plans cancelled after 7 days of the billing period
- Payment failure refunds: If your payment was debited but subscription was not activated — full refund within 5-7 business days
3. How to Request a Refund
1
Email pascalnextania@gmail.com with subject line: “Refund Request — Envoy Marketplace”
2
Include your registered phone number, order ID, and reason for refund
3
Our team will respond within 48 business hours to confirm your refund request
4
Approved refunds will be processed within 5-7 business days to your original payment method
4. Refund Timelines
- Cashfree (UPI/Card/Netbanking): 5-7 business days
- PayPal (International): 3-5 business days
- Credit Card: 5-10 business days depending on your bank
5. Non-Refundable Items
- Free trial period (₹0 — no charges apply)
- Partially used monthly subscription periods beyond 7 days
- Listings that have already received buyer interest or contact sharing
6. Contact for Refund Support
Email: pascalnextania@gmail.com
Response time: Within 48 business hours
We are committed to resolving every refund request fairly and promptly.